Cancelling or Downgrading

Cancelling your subscription

1. Go to Settings → Billing.
2. Click Cancel subscription.
3. Confirm cancellation.

Your plan remains active until the end of the current billing period. After that, your account moves to Free.

What happens when you downgrade to Free?

• Emails, labels, and contacts are preserved.
• If you have more than 1 mailbox, additional mailboxes are suspended (not deleted) — you have 30 days to export them.
• Storage above 500 MB is flagged — you cannot receive new emails until you delete enough to fall below the limit or re-upgrade.
• Features only on paid plans (AI compose, Calendar, Contacts, aliases, forwarding rules) become inaccessible but your data is retained for 90 days if you re-subscribe.

Requesting a refund

We offer a 7-day refund on new subscriptions if you're not satisfied. Email billing@kerabie.email within 7 days of your initial payment.

Renewals are generally non-refundable, but contact us and we'll do our best to help.

Reactivating after cancellation

If you cancelled and want to return:

1. Go to Settings → Billing.
2. Click Re-subscribe.
3. Choose a plan — your previous data is restored if within 90 days.