Setting Up Email Forwarding Rules
Forwarding rules automatically redirect incoming emails — to another Kerabie address, a team member, or an external address.
Plan limits: Free (0 rules), Pro (10 rules), Premium (unlimited).
Creating a forwarding rule
- Go to Settings → Forwarding.
- Click Add rule.
- Configure the rule:
- Forward all mail — every incoming email is forwarded
- Forward from sender — only forward from a specific email address
- Forward to — the destination address
- Optionally: keep a copy in the original inbox (enabled by default).
- Click Save.
Forwarding rule options
| Setting | Description |
|---|---|
| From (filter) | Only forward emails from this sender |
| To (filter) | Only forward emails addressed to this alias |
| Subject contains | Only forward if subject includes a keyword |
| Destination | Where to forward the email |
| Keep copy | Whether to keep the email in your inbox too |
Use cases
- Team routing — forward
support@yourdomain.comto your helpdesk tool - Backup — forward all mail to a secondary inbox for archival
- Delegation — forward a client's emails to an assistant
- Notification — forward receipts to an accounting email address
Disabling or deleting a rule
Go to Settings → Forwarding, find the rule, and toggle it off or click Delete.